FAQ
FAQ Warranty Download

1) What are the best selling products in Qualamp?
We specialized in led office lighting and industrial lightings from 2012,after 5 years of development ,now our product include linear light / High bay / Flood light / Floor light  as well as other office & industrial lightings.

2) What is the main market for Qualamp?
We are selling more to Europe and north America because the markets have high quality standard for lighting products. But other new markets are increasing demand of the new technology. We are also optimistic about the markets for other regions.

3) What is Qualamp's lead time?
Usually we ship orders in 15 working days. But it will take a little longer if with heavy burden of production task. It also takes more time with customized products.

4) Can Qualamp do custom assembly or offer OEM product?
Qualamp has gained a lot of experience on OEM assembly of linear light and other office lamps. The lamps can have different size, layout, customer logos and labels.  We will strictly follow the principal that we won’t disclose or sell customer unique designs or jointly developed products to another third party.

5) Do you have warranty for products?
Yes, we have 3 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Qualamp engineers, we would request customers to ship back the failure parts and replace new items with the transportation charged being paid by us.

6) Does Qualamp design its products?
Yes, Qualamp designs and assembles all the products we are selling. Our engineers have abundant knowledge of optics, electronics, mechanical and thermal management. Our basic principle to design internal driver and circuit is safety under EMC/UL list possibility and reliability.

7) How to buy Qualamp products?
In most case we sell directly to customers worldwide. Customers can directly contact Qualamp sales team by writing to market@qualamp.com or make a call. We will respond with quick service maximum within 24 hours

skype:Luxneon
market@Luxneon.com
0086-755-21001830